Overview

BPM market has undergone considerable change in the past 5 years. BPM is considered a disruptive technology within all areas of business — front, back and middle office. Recently, this technology was only seriously used by very large corporations, but today smaller organizations are finding a way to incorporate it into their enterprise-wide application portfolios.

Will this trend result in “try finds agility” or are these organization in over their heads.

BPM Consulting Market

I have been consulting within the BPM industry from some time now. Initially I was exposed to the venerable BEA Systems’ AquaLogic BPM (now Oracle BPM).  Being assimilated into Oracle, I got enabled with their popular BPEL engine.

Here’s the deal. In order to get ahead as a company, you need to constantly be looking for ways to improve your processes. If you don’t and your competition does, they will be able to lower operating costs, undercut your prices, offer better quality and improve its service. And down that way ruin lies.

The question really isn’t ‘do I improve my processes?’ but ‘how do I improve my processes?’ One fantastic way to answer that question is ‘with Business Process Management’ or BPM for short. This is a powerful tool which will make sure you’ll be able to keep all of your business operations running effectively, efficiently and smoothly.

A process-centric organization works on the principle of dividing a task or a project into separate, individually executable stages to get efficient results. These processes go through their development lifecycle including stages of design, development, testing and quality check, etc. However, maintaining a ‘human-touch’ within the organization becomes tedious!

Such organizations tend to be exclusively result-oriented, as they divide projects into stages and the output of each stage should be as per the organization’s standards.

 The attributes of a process-centric company are:

I keep a checklist of the technology trends to think about when redesigning processes or operating models. Things like “automation” or “digitization” or “mobility” or “social media”. I am always trying to improve my checklist, which led me to two recent articles listing trends to think about, one from BCG and one from McKinsey.

The BCG report “Twelve forces that will radically change the future of work” by Vikram Bhalla, Susanne Dyrchs and Rainer Strack has five trends that seem to be about operations (the other seven are about changes in customer desires or the workforce). The five are:

By May 25, 2018 – less than 100 days away – any company doing business with subjects of the European Union must comply with the General Data Protection Regulations (GDPR) stringent rules or face fines up to 4% of revenue. Underpinning the regulations is the principle of “Privacy by design” which means compliance cannot be an add-on, but must be baked into the operational DNA of the organization.  It is a process issue as much as a customer data one.