Over the last 20 years I’ve been helping companies understand, document and drive adoption of their operational business processes. It is important to recognize there are a number of different and competing personas, each of whom believe it is THEIR process content.
So to keep things simple, we’ve found it useful to consider the different perspectives and to use hats. Each of the four groups has (in most cases) valuable inputs and concerns about any given process. But it is important to ensure that the way document the processes supports their differing needs and perspectives.
