Businesses have been fighting the battle of poorly integrated customer data for decades. Most are aware that the lack of integrated data about their customers can impact customer satisfaction, loyalty, and retention, and ultimately the bottomline. This executive paper takes a closer look at the impacts of dispersed customer information and the potential benefits of implementing a service-oriented architecture (SOA) and building composite applications to gain a single customer view. Through the integration of siloed disparate systems, streamlined business processes, and an alignment of IT with business processes, companies can achieve complete visibility of customer information across the organization.
The Role of Process Governance in BPM+: Ensuring Compliance and Control in Automated Environments
The Role of Process Governance in BPM+: Ensuring Compliance and Control in Automated Environments In today’s fast-paced business world, companies rely on automated processes to maintain agility and meet customer demands. However, with increased automation comes the...
